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Looks like my story matches up. I bought a refurbished PS4 -- arrived and doesn't work, keeps freezing, turning off, etc. I've. called, emailed, submitted a claim, commented on their Instagram, Dm'd -- no response. If I don't get an answer soon, I'll get legal counsel involved. Selling shoddy goods, not responding to claims and taking advantage of customers isn't a good look. I can promise I'll never shop w/ Gamestop again. Not sure what to do and I'm out a few hundred dollars.