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Last week I purchased several hundred dollars worth of clothing & accessories from your Owensboro, KY store. Between waiting in line outside & the new hours, I unfortunately didnt have time to try them on. Upon doing so at home, I discovered that many of the items did not fit correctly. I gathered the items, along with my receipt, and went back to the store to exchange for different sizes. I was told by customer service that I could not exchange nor could I have a refund due to Covid19. When I asked when I could expect to be able to do this, I was told that "those sales are final now" & "probably never". I understand this policy; however, there was no such policy in effect when I bought these items else I never would have done so without first trying them on. I am now stuck with $346 worth of merchandise that I can't use and I am very angry. I became even angrier when the lady behind me in line was allowed a refund on a large mirror and a bottle of shampoo. Could the Coronavirus not live on those items as well? I feel that this was badly handled on the part of the corporate office, who should have had a contingency in place for those customers who purchased items prior to the latest Covid Edict (i.e. mail-in return/exchange or have returned items placed in a sealed bag for a 5 day quarantine). I get that Walmart feels that reselling these items wouldn't be right in the present climate and that's all well and good. What I don't get is why a multibillion dollar a year corporation feels that it is ok for me, an individual who makes $15,000 a year, to have to eat $350 of worthless merchandise, rather than they accepting it as a customer appreciation-type loss and returning me my money. This is especially true when you factor in the "true" cost of these items to Walmart. Shame on you greedy corporations...as I see it, it is just another form of price gouging!