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I had an excellent customer service experience with the location on Greenway in Litchfield Road. The young ladies working are Professional, extremely personable and very helpful, The website does say that they offer a " money back guarantee ", and I was given a card with store credit immediately no questions asked. My receipt was past 60 days, but they were beauty products. The return was done no questions asked. It was super fast and they were super super friendly. I just felt it necessary to post positive feedback.