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Order a Jersey on Dec. 30 and said would be received on 1/9. Actually didn't arrive until 1/18. Jersey was 2 big so I needed to do a return. Nike offered me a gift card. I called back 15 mins later to cancel gift card because I found Nike jersey at Dicks and requested the money be returned to my credit card. Nike said they would cancel and escalate this. Jersey return arrived at dock at 8:15 am on 1/22. I called to see when money would be returned to card, Nike said I had been issued a gift card. I said I called back and requested not to have gift card. I'm very disappointed that Nike didn't honor my request before receiving merchandise and processing a credit instead of a refund Policy simply states: After a return, a refund will show up on a credit card billing statement within one or two cycles. I didn't want a credit I requested a refund and Nike didn't cancel gift card. There was very little delay in call and merchandise had yet been received. I will never order online from Nike again or purchase Nike products. I don't care for Nike but, I was just trying to make my family happy with Nike product. Nike should have refunded me my money. I still purchased Nike just not from their store. I would think a company of this size would grant a refund.