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I can honestly say that GameStop took care of me despite some of the negative feedback here. I ordered a PSVR online and it never arrived but the carrier reported it delivered. Initially, GameStop advised me to take it up with the shipper and the shipper advised I take it up with GameStop with left me in stuck between a turd and a hard place. After contacting GS again with this matter, they had the shipper conduct an investigation and my money was refunded not long later. I appreciate GS and their customer service.... THEY REALLY DO CARE. I'm satisfied and I'll definitely be order from them again.