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So I bought someone a pair of 501 Levi's but got the wrong size. I typically pay with my Platinum JC Penny card but I'm maxed out so I paid cash. I couldn't find my receipt however all tags remained on the jeans, they weren't even tried on. I'd like to add I'm in this store no less than monthly and most employees know me by name. I tried to exchange the pants yesterday and was told that I couldn't. He looked it up and couldn't find it as he wouldn't since I paid cash. I don't understand, I've returned items before without issue.