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Just wanted to drop a line to exclaim how much we hate HP, especially their "Customer Service". You guys don't have a clue what "service" is. To you it's all a game, lying and cheating customers, leading them on, making them suffer with long waits on phones, Emails you never read much less answer, charging fees that are unfair & unlawful, failing to honor warranties, not refunding Customers in a timely manner if at all---and the list could go on and on.<br /> <br /> If that's the best you can do it's time to haul ass and get the hell out of business. You're a joke and everyone knows it. HP is a failing company, making more and more cheap defective products--no wonder you don't stand behind your product & uphold warranties, they're rotten and you know it. The only thing more rotten than the products is the HP "Customer Service"--that is truly the bottom of the barrel. <br /> <br /> What do you guys do--take classes in how to be rude, irresponsible, lying, & cheating? Because you excel at it--which makes you just a bunch of SCUM. Your HP President and CEO, Enrique Lores, must be real proud of his Scumbag company.<br /> <br /> So what was my bad experience with HP that made me hate them? I stupidly bought an HP Envy A-I-O for $2000 + an expensive 3 yr Care Pack to go with it. The computer arrived very damaged--and inoperable because of it. Pieces had been broken off the casing and the base was scratched up, bent, and warped, smashing the components underneath. At first we figured something really heavy must have fallen on it during shipping---but discovered there was NO damage to the box at all, all the Styrofoam and plastic wrap was intact without damage, AND, there were no broken pieces anywhere in the box. Hmmm....<br /> <br /> As soon as we unpacked it and saw the damage we called Customer Service immediately to report it, we'd had it for less than an hour. The Rep told us to Email them photos of the damage. We did. No answer back. We sent more photos & asked for a status update the next AM. No answer back. We called them, being shifted from here to there and nobody knew anything. We Emailed photos again, to a specific Rep. No answer back. We Emailed again. No answer back. 3rd day, we called Customer Service again, being passed around constantly. Finally someone confirmed they had the photos, said we can send the computer back but it will cost us $345 fee + S&H to send us another one "if we have one, otherwise we'll substitute for one comparable". Say What??!!<br /> <br /> They want to charge us because the computer was damaged -- before we even received it??? And then wanted to charge us for shipping another one that may NOT even be the one that we wanted and paid for??? Is HP out of their minds? Plus, we paid $349 for a Care Pack that was supposed to cover Anything wrong with the computer at all, even accidental damage!!!! But these fools wanted us to pay them EXTRA for the awful experience of receiving a damaged computer. Unbelievable!! <br /> <br /> We sued the piss out of HP and got every dime of our money back PLUS EXTRA for the stress of it all. AND HP got hit with a fine for unlawful handling of a legitimate customer claim and trying to make extra money off us for something THEY were totally responsible for.<br /> And something we never told the courts but probably should have---we concluded that HP had to have sent us that computer already damaged! Someone there probably accidentally dropped something heavy on it, damaging it, and rather than reporting it or junking it, just wrapped it up and packed it up and sent it off to the customer that way. Unbelievable they could do that to a Customer, after all without the Customer the fool has no job!<br /> <br /> But they did. If the computer had been damaged during shipping the box would have been damaged too--as well as the soft Styrofoam it was encased in, and the plastic wrap it was wrapped in. Plus, the pieces that had broken off of the casing would have been in the box somewhere if it had been damaged during shipping. But NONE of this occurred. Everything but the computer was in perfect condition. So they had to have wrapped and packed up a computer that was extensively damaged and sent it off to a customer in this condition. <br /> <br /> Did I mention HP is actually worse than SCUM, they are the Maggots that eats the Scum. Spread the word folks, HP is the bottom of the barrel, warn everyone to stay away from their products. Without Customers they will eventually be forced to close down. They are already in trouble and headed for bankruptcy. Lets keep it that way until they die off and just go away. Good Riddance!