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Went to Old Navy tonight to return a coat that was gifted to my daughter yesterday. It's brand new with the tags still on but didn't fit well nor did the style look good on her. Well, they wouldn't let me return it stating the return was denied. When I asked "why" the manager states sometimes they deny returns for people why return items often without a receipt. Surprised by this response, I spoke right up saying I do not. I shop here often but always have a receipt. I just don't have one today because it was a gift. Nope. Couldn't even exchange it for another item. So, now my daughter has no winter coat for tomorrow and it's supposed to snow. Awesome. Old Navy, you've lost my business.