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I purchased a 19" TV on line, the picture was great but the sound was Terrible. So I took it to the store that I ordered from and was told it was nonreturnable. I have no idea why and they couldn't tell me either. I had the receipt that arrived with the TV. I thought ordering on line was convenient for me, but I won't order from WalMart again. I went to another store and was told I could purchase a sound bar that would correct the sound problem, but it cost more than the TV