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A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing... they just let the thief walk because according to the employees, it against company policy to go after a thief! Wow... Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad... very gritty and the taste... YUK! I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. I was not satisfied with this, so the employee asked the manager for approval... this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return... she did not even acknowledge me, no hello, nothing, as she normally does. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. The moral of this review is, a person can steal... but a good paying customer needing to return a defective item, within the company return policy is treated like a second class citizen. NO common sense anymore!!!