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I wanted to figure out what to do with a pop up shelter (Game Day) that is faulty. I bought it that way. Since Big Lots policy is only to return merchandise in good condition AND the item manual instructs me to contact the manufacturer, I am out of ideas now. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. Also I bought for use over a month after purchase. It is impossible to rely on stores to carry this item for long. They sell out, so I was unaware of the damage within a month. Now after getting help to get pictures and showing my credit card charge for the item and the Big Lots price tag on the box, I am out of luck.