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Walgreens is not able to accept refunds on phone cards and/or gift cards. It's a store policy and they can not override it in anyway shape or form. If they knew how to do their job, they would direct you to a customer service number for you to call to get that situated. If you are returning an item and you originally redeemed points on the transaction they have to give you the amount of points you used on a walgreens gift card or it can be exchanged for something else. They cannot give you back 'free money' that wasn't yours in the first place. The store is also not able to refund any medication that was bought behind the pharmacy, but you can return prescriptions. Walgreens can look up your translations within the last 30 days if you bought something with your rewards card! It has to be at the same location and like I said, within 30 days of the original purchase. Hope this helps everyone out.