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I bought some stuff on the 9th of September from the Victoria's Secret in Westfield (Shepherd's Bush, White City - London). I paid by card. Unfortunatelly, at home I saw that I paid twice for one of those items (£59). I went back to the store the following day and I asked for a refund of the amount paid twice. I received a receipt that confirmed the refund of this on my card. This happened on the 10th september 2019. But, not even today (20th of September), the „refunded" amount is not in my account, even if the shop assistant assured me that will happen in 2-3 working days.