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I'm very disappointed with Avon. They used to have the best exchange & return policy - no questions asked. They'd refund your purchase or allow you to choose a replacement product, color or size. They boasted on the back of the brochure "100% Satisfaction - Guaranteed" Then they changed that Guarantee to read "Our Return Policy" which basically gave you a 90 day return policy with some "restrictions" and directed you to the website to read what those restrictions were. NOW in 2019 they've changed again! Now they have a "Final Sale/No Returns" policy on certain items. It's like a Clearance sale. I think this is terrible. I purchased a pair of Gingham slides and they are too big. The shoe sizes do not always run true to size. I tried to return these shoes and am told that I cannot return them. Apparently I ordered them from page 5 of the Campaign 15 brochure which says in tiny print - No returns/Final Sale. Okay, I made a mistake and didn't think that something on PAGE 5 of a brand new Avon Brochure would be discounted clearance items! I actually thought the Gingham slides were a current item in an Avon brochure. Very very tricky of Avon to do this and now I'm out $14.99 and I own a pair of Gingham slides that are too big for me. Moral of the story: I will NEVER purchase a clothing or shoe item from Avon. I might actually never purchase ANYTHING from Avon ever again. I have been experimenting with other cosmetics from other companies. So far I have found Lancome' (a bit pricey) has very lovely mascara and I am blown away and totally impressed with Elf cosmetics. Elf eye liners are way nicer and smoother than Avon Glimmersticks and they don't break! Elf eye shadows are very fine and way smoother than Avon's eye shadows. And Loreal has a very nice eye cream and a beautiful assortment of face creams very very similar to Avon's Anew. Yeah, Avon beat me out of $14.99 on those shoes.... but I'm shopping elsewhere from now on.