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i bought a switch controller about 2 months ago. i used it twice. i never kinked the cable, dropped the controller, or damaged it in any way. the third time that i plugged it in, the switch didn't recognize it and the controller is essentially useless now. i don't have a receipt, but the purchase was linked to my phone number. am i completely hosed? if I am, can i get a refund on a preorder of a game that has not yet released? i do not want a company that bends me over to profit off of me any more.