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At the very end of '18 and after a lot of research, I bought an unlocked cell phone. Connected with a carrier who provided the SIM. Spent some time with the carrier sorting out the start-up issues. Cell functions fine. Wifi based calling etc. intermittent. Since there is no cell coverage at my residence, the Wifi interface is highly important. Continue to research solution to issue through the carrier's help line, online how-tos and manufacturer's support pages. Motorola support forum: 2 threads, >24 pages of postings, explain how to generate and provide them with a bug report. Never see a resolution offered, only lip service to the issue. Forum's consensus is that the phone's firmware is never going to work. Motorola's 12 month return not allowed because phone purchased at Walmart. Walmart's Customer Care is switching representatives with each email request for return. Now they are trying to have me call the next representative. In a previous Walmart online purchase, my in the box broken screen TV issue was resolved by a transfer to someone's email who never returned the call. So, this latest suggestion is in my view a path to a "go away". The 15 day electronics return deadline is woefully inadequate to customers who will actually exercise some due diligence to resolve a problem in a device as complex as a cell phone.<br /> Core issue: Walmart sells defective device and refuses to honor manufacturer's warranty. Manufacturer, in this case Motorola, says go to the retailer. Best I can say is to never by your electronics at Walmart. Think twice about Motorola.