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Hopefully helpful information for TJM and HomeGoods shoppers. I frequently shop in stores and online. With a receipt, in store, returns are straightforward. Purchasing online is hit or miss. The technology is lacking within TJM corporate to truly support quality customer service on a dotcom web store. They have issues with inventory, the shipping warehouses and returns in store can be complex. Shipping is lackluster even when a customer has paid for shipping. It can take as long as free shipping. Pro tip - if you have orders for items less than $89 that you want, order something to make the order above $89, get the free shipping, and return what you don't want. Buy 2 sizes of the same thing, for example. Next, KEEP the shipping plastic packaging and the INTERNAL packing slip. TJM does NOT put stickers or hang tags on warehouse items, so without the packaging, returns are very complex. Keep all of it for a store return. Phone customer service is typically VERY helpful and accommodating. If you have an issue, call them and they will make it right. One time I called them and said a store manager would not accept my return since I was missing the plastic bag for a dress I purchased. When calling customer service, they credited my account since they could find the transaction, but let me keep the dress. The corporation is in dire need of technology updates to better manage inventory and online shopping customer purchase data. Let's hope they are working on it. I do love TJM, but they do operate on low margins to give consumers a great deal. Patience is required sometimes......