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I was offered a beautiful box of cookies for Mother's Day, but the cookies were rancid. I just spit the cookie into the sink. The store said "no returns" to my husband. I understand the policy, but feel that some situations merit exception or reflection on responsibility for what they are selling in their stores; some accountability would be appreciated. Our loss of $10; their loss of a customer of over 15 years. The manager's respond was far from professionally considerate.