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Too bad there isn't a notice for online purchasing that personal items will not be accepted for returns WHETHER THEY'VE BEEN OPENED OR NOT. Something about an affiliation that got in trouble for trying to resell used items when they're returned. First, there was no care taken in the plastic packaging (no padding) and the product box was crushed when I received it. Second, the bottle top was loose, not sealed. For all I know, I was one of those people who got the used item. I will find another store who is more upright in their sales and service.