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Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. I bought a blouse with cash. Returned it in bag with all tags and the receipt same day . . . Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! At TJ Maxx when you return for another size they just wave you through. You grab what you need and give them the one that didnt fit and you are out the door. No need to present ID or a receipt or sign anything. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I am DONE with Ross!