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I recently ordered 2 Rae Dunn treats canister online, which I was beyond excited to find these online as my niece and I had been searching every T.J.Maxx. Marshall's, and Home goods stores for them. Now that being said, I was extremely apprehensive about ordering through T.J.Maxx as I belong to many Rae Dunn groups and over and over and over, so many people stated that their items all came damaged, even after many people tried it a 2nd and 3rd time, something always was broken. But because of my excitement in actually getting these items for my niece and I took a chance. Well, I was completely shocked when I received my order, there was absolutely nothing that stated in the box that these items are FRAGILE (come on, it's pottery!!) and secondly there was absolutely not packing material in the box!!! The two canisters only had a piece of cardboard between them and a piece of cardboard on the top of them!! Seriously, would they not thing to add packing material around the items and in the box to ensure their safe delivery???? How would anyone ever expect these pottery items would ever survive shipping with only a piece of cardboard between them. I'm not sure if I am most ticked off that what I badly wanted and was so looking to having was broken or of the sheer laziness of T.J.Maxx and basically not caring if the customers items arrive safely and in one piece??!!? Just throw it in a box and we take their money and we don't care is exactly how I feel they do business. I called customer service and they basically told me "ya we have been having some problems with that" really??!? Than you should fix the damn problem since you are clearly aware of it!! And then I was told that no they can not replace my item, "if it is not online for you it's not online for us"well that is awesome customer service, NOT. I will never order another thing from T.J.Maxx, and I will be certain to spread the word on how bad their shipping is, along with horrible customer service. I certainly should have listened to all of the other horrible reviews that customers have written.... dumb of me to have taken the chance and put my trust in T.J.Maxx, but I never will again