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To whom it may concern, <br /> <br /> After a long customer to retailer relationship it saddens me that due to my recent purchase experience my family and I will not being business no longer. Recently I have lost some weight and clothes i purchased from your company no longer fit. I have misplaced the receipt but the clothes still have the original tags and unused. I even have the original Tj Maxx bag. When I went to the return counter; the one item I had the receipt for they refunded my money. The other items they said they couldn't give me credit for. They said the new store manager Randy has a strict policy for returns so he will not allow us to return it without a receipt'. At this point I requested to speak to Randy and I also asked to see a written return policy. Randy was off and they couldn't produce the written return policy. I wasn't looking for a refund. I just wanted store credit since I'm a frequent customer of your store and would return for future purchase. The assistant store manager told me the same thing that the new manager Randy has a very strict return policy and doesn't want us taking items back without a receipt. At this point I was beyond aggravated and took my items back. I went home and checked your return policy online and based on that; there was no reason for them not accepting the items back. Plus there were other people waiting in line behind me and the store clerk was talking to me like I had committed a crime. I never felt so belittled in my entire life. I don't blame the store clerk because he was doing as he was advised by Randy the store manager. I am in the customer service business myself and if I conducted my business in the matter which I was treated yesterday at your store; I would be out of business. I would think a store of your magnitude would honor your posted return policy and not a made up policy of a single individual (Randy). This took place at the Dover,NJ 07801 at 7:12pm on weds March 27. Would really appreciate your feedback and hopefully we can rectify this issue and amend our relationship.