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I bought a jumpsuit online. I loved it but it was too tight around my bust. I didn't have my receipt. There was no tag. I said to myself "let me go try if they will take it back". I only had the barcode on my confirmation email. I went to the location on Eldridge and Richmond in Houston. The floor associate was very, very pleasant and patient. She said she needed some more descriptions about the item. I didn't have any. She called who I believe must be a supervisor., who advised me that next time I should keep the pack in which the item came in . I got a full refund to my credit card. We went on talk about my Michael Kors purse. Thank you very much for your professionalism , understanding and pleasant disposition.