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I recently went into my local Walmart, that's the only place I would shop (passing Kroger's and everything). I had some contact solution that I needed to return, it was bought for me and I no longer wear contact. Anyways, the cashier to me since I had lost my receipt, that I could exchange it bc it was from the pharmacy. I'm sorry, but that would be the same as calling shampoo pharmaceutical since it's in the same area! I'm not exactly sure how they can pick and choose what they would like to return and what they would not like to return.