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Apparently, your immediate refund policy doesn't apply to your newly opened store in Hawaii, Waialae Ave. I paid $427.09 for cylinder heads on February 1st (Friday), transaction completed on February 3rd, so I went to your store to check status on my item, to be told that, although it shows stock maybe available on the mainland (not locally), none was in stock and there are no cores to rebuilt heads for my Ford Pinto 1978 2.3 motor. I was told by your manager (Jordan), that I will be refunded that afternoon, or the following day. Since there was no transaction, I visited the store again on February 6th, was told the same thing again, will do it this afternoon or the next day. On February 8th, 3rd contact, called and spoke to your sales person (Nick) who did my Visa card transaction, says, Jordan needs to do it but he is off island but will relay my message via text. Here it is, almost 2 weeks later & I have no refund, and I didn't even receive any product!<br /> <br /> Is this how Autozone handles immediate refunds? Ensuring that their customers are fully satisfied with their services, by having them continue to call and ask when our refunds will be issued? This is bad business practice, and does not happen at Oreilly's or our local NAPA stores, refunds are handled by them, immediately. <br /> <br /> I have contacted my Visa company who are currently disputing the charges. I am very upset and frustrated by how I am being treated as a loyal customer. I am posting this because I will not be the only customer that will be treated with disrespect at this store, I haven't had this problem with your Stadium Marketplace Store. Please advise what action(s) will be taken to resolve my issue and how you will prevent this from happening to other future customers?