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I ordered a Nintendo Switch for my son for Christmas on December 3 using 4 giftcards and paid the remaining amount with my credit card. It resulted in my paying approximately $26 with my Visa and everything else was covered by my giftcards that I had saved up throughout the year so that I could afford this gift. The next morning there were multiple charges made on my bank account totaling over $75 from Gamestop and my bank called me. I refuted those charges because I thought someone had hacked my card number. That same day I received an email cancelling the insurance I had purchased. I also received an email indicating my package was being shipped. I received shipping information and everything. On the day I was supposed to receive my package Gamestop contacted the shipping company and requested the package back. When I saw the status change on the UPS website I immediately called the number provided for Gamestop and waited a looooooong time to get a live person on the phone. This person told me that there had been an error and that he would get the package to me delivered. He assured me that everything was good to go. 3 days later I'm still waiting on shipping information so I called that number again. This representative tells me that I still need to pay the balance since my card had been cancelled by my bank. Mind you, $50 did post to my account before I could cancel my card. I told him the whole long story so he put in a request for a full refund since this was a computer error on their part. A few days later I still hadn't received any kind of confirmation and called the number AGAIN and again I got a different rep telling me that he had no idea what I was talking about and that it would take 10 to 15 more business day to get a refund, I requested to speak to his manager and he told me his manager was busy. I told I would wait and eventually after 15-20 minutes I got a lady who was supposedly the manager. This woman was the rudest person ever and told me that the refund request had not been done correctly and that I would have to wait 10-15 more days to get a refund. This was a week before Christmas and I still didn't have the one thing my son had asked for for Christmas. I was not happy with her answer and she actually hung up on me. I've called like 6 more times since then and I'm still waiting on a refund of $275 because only 1 of my cards has been refunded anything. It is January 11, more than a month since I made that order. It is ridiculous that no one at the store can help me and ridiculous that the call center representatives just give me the runaround when I call. I don't know what to do at this point....