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I had made the blind mistake to allow the clerk at the store to order me a controller online instead of taking a moment to remember this was the commercial online and not their inter store set up I was thinking. So as usual, the online store sent me a product that arrived 10 days after payed date, although not shipped until 4 days after purchase. The store won't take it back, there is no return slip inside so I have to pay shipping and the whole problems is the tag is the correct item to match the online item but the actual product is the cheaper non charging version I had to order to avoid getting this cheap one in the first place from the store. Now I I've spent as much as a new one with shipping, have to send it back, and not sure if I will get a refund or what I actually ordered? On my own shipping payment. I'm so confused how a business could be run so bad at the online level. Of course, no email reply yet asking for assistance.