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Today I tried to return an unworn, fully labelled pair of jogger bottoms - poor fit. I had not got the receipt and a refund was categorically refused as was my request for a store credit voucher. It states on line that under these circumstances a store credit note can be issued.<br /> I should have stood my ground - instead, I shall return to the Bristol/Filton store again armed with this information and my credit card which shows the transaction.