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On 9/2/17 we purchased a Christmas tree from Hobby Lobby. On 12/15/18 we noticed the top section of the tree was burnt out. I contacted the Polygroup phone number and they said they couldn't proceed without a receipt, which I didn't have. I was able to call Hobby Lobby corporate and provide them with the purchase date, amount, store, and last 4 of my card number and they emailed me a copy of the receipt. Polygroup was then able to process the warranty and is mailing me the necessary parts for free.