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I see all these problems with returns so figured I'd give my two cents worth. I've never had a problem with anything I've returned to Walmart. In fact I saw one older gentleman actually return a completely dead twig of a small plant. It looked like it had been dead for months. We're talking the remains of a small potted $2.00 plant. After he left the CS rep and I just looked at each other and shrugged our shoulders. I guess there's always going to be easy return times and then the horror stories.