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To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. We no longer can do exchanges on name brand items. What??? She then tells me to try to sell them on let go. I told her majority of the items you care is name brand though. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. Ross can you please help me out?