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I live in Newark Delaware and recently preordered Bendy and the Ink Machine. <br /> <br /> Last night I showed up to pick up my game. At first, they couldn't find my preorder, then After proving I had a preorder with an email recipet, I was told my preorder still didnt exist and I was made to wait until someone else became available. No big deal. I'm a patient man. I waited an acceptable amount of time before who I believed was a manager began to help me. After some investigations, my preorder was under the wrong cell number. Again. No big deal. I purchased the insurance and made my way out the door.<br /> <br /> At home, my 9 year old put in the game and waits for the usual download procedure. The console does not read the disk. I restart. Again, nothing pops up to let me know the game is being read. I go to the xbox queue. Nothing. I restart. Again, nothing. I do a hard reset on my system. Put the game in and again does not read. <br /> <br /> I return to store the next morning. Exchange the game (Bendy and the ink machine) with no problems. <br /> <br /> Before I leave I ask what I'm supposed to do if the same thing happens I'm told and I quote,<br /> <br /> &quot;The odds of getting another bad disk are slim.&quot; <br /> <br /> I leave.<br /> <br /> At home, I arrive at the same problem. The disk is not being read. I put in 3 other games that i own and all 3 are read and started within 5 seconds.<br /> <br /> My wife then returns to the store and she is told that they will not do cash back or even store credit because the disk was Brand New, and they reserve the right. <br /> <br /> I understand the scams people run and the company has to protect its assets. But giving the time in which this all took place I dont understand how ANYBODY could think, that I bought the game, beat it in less the 24 hours, and then try to get my money back (this was the excuse my wife was gave when gamestop reserves the right to not give proper returns.)<br /> <br /> I just want my son to have the opportunity to play Bendy when hes been saving his money for weeks. <br /> <br /> I'm truly at a loss for what I'm supposed to do now, other then hope someone from corporate reads this and understands where I'm coming from. <br /> <br /> I loved Gamestop for many Years and have never bought videogames from anywhere else (tried Walmart once but they literally sent me home with not one, but 3 diffrent empty cases for Marvels Spiderman). <br /> <br /> Please restore my faith or give me a proper explanation. <br /> <br /> The store address is the GameStop in Suburban Plaza in newark Delaware. 19711<br /> <br /> All employees were respectful when speaking.