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I'm in KY and out of three locations, that I regularly deal with, I have NEVER had a hassle with returns. <br /> If I do not have time to go in and try on items, I will often order them and try them on at home. The items that I am not satisfied with will go back to whichever store that I will be traveling close to. I use my Penney's card, so I don't have to take in my receipt if I have misplaced it..they just look it up and credit my card. <br /> Sales are amazing and coupon/% off offers are great! I'm extra thankful to deal with the particular stores and associates that I do! Penney's used to have their return policy posted on their website. I did not look it up prior to commenting, but it used to be one of the most liberal in the industry.