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Seems like a lot of the people posting their comments here are simply dissatisfied with GameStop's policy, however in most cases it seems like Gamestop has clearly stated their policy and people tend to think that Gamestop should make an exception in their case because that would be "the right thing to do." If you buy a new game and open it FOR ANY REASON it is no longer new and cannot be returned. If you buy a used game you can return for a full refund within 7 days of purchase, or within 30 days for an exchange. I'm not saying it's a great policy but it is pretty clear, accept it and shop at GameStop or go somewhere else, but don't blame them for adhering to their clearly stated policy, that's like blaming the police officer for stopping you and giving you a speeding ticket. Yeah it sucks but ultimately it's your own fault. Whenever I buy at GameStop I always buy used because I understand and accept their policy, and there have been many times where I tried a game and decided to return it within those 7 days and I've never had an issue