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We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. We paid extra for delivery/ setup. My husband noticed a leg put on wrong. The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. We asked him to redo and he did with much ATTITUDE. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. IMMEDIATELY we called the store. We had to wait a week for the delivery, which we agreed to do. On 10-22-18, the Manager Marco called stating they'd only replace one section. We said NO, requesting full replacement. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. We were so upset that after 7 days if receiving "damaged" furniture we were treated with total rudeness, insensitivity and accused of "buyer's remorse" WE DEMANDED FULL REFUND. Never again will we purchase furniture at BIG LOTS.