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IKEA has the WORST customer service. Called several times but not able to talk to a customer representative. On September 8, 2018 I rejected an item during delivery as it was damaged. Its been over a month and have not received a refund and cannot even talk to any IKEA personal as the call gets disconnected stating the call volume is heavy than normal and to visit the website. I'm trying to reach them since a week and the same message is given. Does anyone know if we can contact them via email? Please help. I feel IKEA is fraud company that takes customers money and never refunds it.