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I went to hobby lobby in Stockton CA as a first time customer and spent $400 on the new cricut maker (never owned any cricut product before). We asked up front if this item could be returned, and they said yes with a receipt. here is hobby lobby's return policy... Hobby Lobby welcomes returns accompanied by an original sales receipt and customer ID within 90 days of purchase. Store credit, a merchandise exchange or a refund in the original form of payment will be issued. Check purchases require a waiting period of 10 calendar days for a refund. Hobby Lobby may refuse any return without a receipt (we were standing there with receipt in hand). We tried to return this machine broken right out of the box (we had it for 2 days) and were told by store managers at the Stockton and Lodi CA locations that their policy did not apply to cricut product (while that is not in their written policy nor is it posted anywhere or even mentioned to you during the purchase), while they said the opposite during the purchase. One of the managers got cricut on the phone with us and they refused any kind of refund as well. So we have a $400 product broken right out of the box and neither the manufacturer or the store that sold it will do anything at all to help... If you are thinking of doing business with cricut or hobby lobby, I strongly suggest you re-consider. We were treated with absolute disregard. It takes me quite a while to earn $400, this is not over.