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GameStop's return/exchange policy is the most ridiculous thing I've ever seen in my life. None of their associates are properly trained/informed of their policy. We have 4-5 stores within a 20-minute drive of our home, and every one of them will tell you something different when you buy games about their return and exchange policy. GameStop offers "coupons" -- like I had a buy 2, get 1 free pre-owned coupon. The guy at one store ASSURED ME when I bought 3 games (one of them was free using my buy 2, get 1 free coupon - but all 3 were within the $45-50 range) that I could return any of the 3 games I got within 7 days (having the receipt) and exchange them for another game of the same or lesser value with no problem. BULL CRAP. I went to a different store because they were the only one in my area that had the pre-owned game my daughter wanted. I even called beforehand, explained that I bought all 3 with a buy 2, get 1 coupon, and the guy told me no problem - to come on down and we could exchange it and he would "take care of us." I had the original receipt, it was within 2 days of the original purchase of the 3 games, and, even though all 3 games were within $5 of the Pro purchase price of eachother, and the game she wanted to exchange it for was the EXACT SAME PRICE as the one we were returning, the "manager" of the store didn't want to do it. He argued with my husband for about an hour about exchanging the game before he agreed to do it. Then said he was going to call the original store we bought the 3 games from and tell them they were wrong. This is such a joke. We are new to gaming. My daughter is 9 years old and just got her first game system. The ridiculous crap that GameStop put us through has made it so I may never purchase another game from their company again. Kudos, GameStop, you lost a new customer.