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I purchased 2 pack of ink cartridges and when I inserted them in my printer, the screen, lit up with the message "The following Ink Cartridge(s) must be replaced" Below were the symbols for the black ink cartridge and the color cartridge. Tried a few times, always with the same message. Put the old cartridges back in and could still get a minimal print job out. Obviously not my printer but the cartridges. Best Buys does not accept open packages as returns. I returned the second set of un-opened cartridges, why take chances. Called the replace and return number for HP products, went through the menu to find out, the option is no longer in use.