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This is shady company. They have sent books in poor, insufficient packaging. The books were damaged. When I bought books from the marketplace of barnes and noble from other sellers, they packed them well. I got those books in good condition. Direct from barnes and noble hardcover books were SMASHED on top because of bad packing. They obviously will be paying very small prices for shipping because they have a business deal with shippers. But to return damaged items you must pay full price as they do not add return shipping labels that are prepaid.<br /> <br /> And all you get is a refund. So you have to pay and pay to get your book back. The only thing I can think of is that it will eventually cost them 80 dollars for having to dispose of the damaged books as no one will want them, unless they sell them used to try to make money off it.<br /> <br /> Do not buy hardcover books from barnes and noble online.