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Never again will I use StubHub! I purchased tickets at the very last minute and got amazing seats. It was for a special occasion. There were two artists scheduled to perform. We were going just to see one of them. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. We were so upset. Not only did it ruin our night, but it also cost us a lot of money for nothing! This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. We were so excited to go together and experience this momentous event! Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. If I had purchased elsewhere I would have received a full refund! I checked by calling Ticketmaster. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. I should be given a refund! This is ridiculous! Thanks for stealing my money and for the lack of respect for customer experiences. NEVER again!