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Original Comment
To the person who is a stockholder and wants to now see;l their stock because a woman returned a dead Christmas tree after Christmas..you do t see the bigger picture. Your stock is doing well because of Costco's fantastic customer service. It's better to let so,e things slide and roll in the profits by having g so many customers than pinching pennies. I can promise if they crack down they will lose business and your stock will fall.<br /> There's a cost to doing business. That cost includes eating it when you allow the customer to be right. You can stand on principle all day and review every single refund that comes down the pike or you can choose to go easy on it and bring in more and more customers and keep the ones you have. Many, many people join Costco for their easy going customer service. You can just as easily lose them. By all means sell that stock. People are lined up to buy it. I know if I could I would. Why? Because I like costco's Treatment of their employees, their generous pay and their easy going customer service. They know how to turn a profit and they look at the bigger picture.
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