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I don't get the point of offering a 90 day return policy if you will not honor it. I was within my 90 days and had the receipt for my purchase but was still refused a refund my because the fabric was wrinkled. Many years I have worked in customer services (sales) and never acted this way towards customers. I would understand if I was outside of the 90 days or breaking some type of policy for their returns but I wasn't, I was compliant. I don't see anywhere it says I can't return fabric because it's wrinkled. Not only was I refused a refund but had a lady in the fabric department named Barbra, mumbling smart remarks underneath her breath. That was very unprofessional for staff to treat me that way. You have definitely lost a customer for poor customer service and will never spend money here again. I'll be sure to tell my friends and family to not shop here ever again unless they want to be treated like trash. Michaels is a whole lot better!!