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A couple of years ago I returned a dress to the Pensacola Express. When I entered the store a young male offered to take my bag with the dress while I shopped. When I went up to finalize the return he told me it was not returnable or exchangeable because the tag was removed. I know with 100% certainty that I did not remove the tag. He removed the tag. Lesson learned, never let them hold your bag when returning!