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I placed an order online over a month ago and didn't receive it because of error address. I called customer service multiple times amd kept telling me to wait one week till they get it back and automatically they will give my refund on credit card. It's been over a month and still nothing!!! I don't think I will get my money back which is a shame. I will never shop again at Jcpenny, lousy customer service, lousy company. If it was any other company I'm sure I would've got my money by now 3 times!!! Terrible experience, i shop online all the time, never happened something like this never!!!