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First important question? Does ALL Walmarts have their own rules? And if so., its needs to be printed in your Walmart rules and regulations for returns & refunds. I recently moved to the area of Beckley WV, & of course I'm like every other customer, you shop at Walmart at least once a day if not more. My hometown (Summersville wv ) you couldn't ask for better customer service., treated with utmost respect every time. My experience with Beckley Walmart has been so bad., I've made up my mind, never will I shop there again. First of all this store closes at 12:00AM, due to the fact the thieving is so bad ., more inventory goes out (stolen ) than payroll. So they treat everyone like your a thief. The workers there needs a class on customer service, taught how to smile., not look so miserable. Even down to their hygiene is awful. Now I read up on your rules and reg for Returns with reciept /without reciept. I never take nothing back without a receipt unfortunately I lost this one, looked for days. Under 25, cash can be given , 25 and over a Wmart gift card " NOW it says nothing about up to a certain amount, they refuse to help you at all. And that's what I was told. Managers acted like 159.00 was millions. Refused to help me at all. My shark vacuum quit working after less than a month. In fact I was laughed at for thinking they would help me. i refused, they sure took my money gladly but won't return my money . OK., I accepted in my mind I would just take the gift card., WIN WIN situation for Walmart, they would be getting their money either way, I would be spending it back in the store with a gift card. Still, refused to help me., the lady said they had their own rules and they couldn't speak for no other walmarts or corporate. So., with my friend working at one time for this company, she told me they could find my reciept for me if I could narrow the time and date within a week. And naturally I could. So I go back the next day., prayed before I went because Lord knows I paid cash for It. And I wanted to prove to these terrible managers I was no thief. Sweet lady, came out of the cash office, took my info, and BAM., within minutes she brought me a copy of my receipt. Now ., wouldn't that been easier and a win win for Walmart had they just gave me a gift card? But now ., I have my money, refuse to buy again at Walmart. I'm thinking of trying Target out, I hear your treated with respect. And like a customer not a thief . Nothing upsets me more than to hand over my Money only to be told , NOPE., I cannot help you either way. Without a reciept. One lady spoke and said the only thing she would do for me is I could go get the same Identical vacuum and that was it. Other than that, I had to take my broken one back home. I believe Walmart managers , associates need to learn how to treat customers, without US, they receive no pay check. Just because their allowed to put on a yellow vest, with a name tag dept manager, etc doesn't mean to be rude & hateful. I've always felt walmart never took care of their associates, most of the time you hear if someone has worked for the company, they would never return. Back in the day workers were treated with respect. Heck, the workers isn't even given nothing for xmas/ oh wait I'm sorry, one day you can shop and get 20% off of purchases., one day only !! Completely a joke. Show your workers their appreciated and maybe you'll get a smile, no overturn with your workers . Make it a pleasant place. Theses people are flat miserable. ,