Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I purchased a car battery in 2016 that went bad. Went to your Marina Del Rey Auto Zone store for warranty exchange and was informed by store manager that I was eligible for warranty but not the installation. Installs are only done by staff for "new" customers. I was instructed to purchase a battery for $200, go to a mechanic and have them do the swap and then lug the old battery back to the store. I attempted to contact the area manager, wrong number posted. I called regional manager and left a voicemail, no call back. Horrible customer experience. Also, senseless since your company is now paying credit card merchant fees for unnecessary transactions that are costing you thousands every day.