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Original Comment
I purchased a car battery in 2016 that went bad. Went to your Marina Del Rey Auto Zone store for warranty exchange and was informed by store manager that I was eligible for warranty but not the installation. Installs are only done by staff for "new" customers. I was instructed to purchase a battery for $200, go to a mechanic and have them do the swap and then lug the old battery back to the store. I attempted to contact the area manager, wrong number posted. I called regional manager and left a voicemail, no call back. Horrible customer experience. Also, senseless since your company is now paying credit card merchant fees for unnecessary transactions that are costing you thousands every day.
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