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I believe that the Costco policy leads to a great deal of abuse. I have personally witnessed items purchased on an annual basis being returned by customers simply because they can (they take advantage of the Costco liberal return policy). I have seen unwashed black pants, white shirts and even underwear piled up on the return desk each September. The Costco staff dutifully process the returns (with gloved hands) since the customers will phone to complain directly to the administration. It is quite a shameful scene in Rockland County each September.