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Horrible 14 day return policy! Will never shop here again. I purchased 6 books and a toy from the store. I paid with a credit card. I am unfamiliar with the return policy so I asked an associate what the terms were. I was informed to keep my receipt and told the books must not be used. I was concerned because one of the books had a slight crinkle in the cover and it was the last one. This is what prompted me to ask. I was also undecided as to which books I wanted to read and give as gifts, so I bought them all. Fast forward, I got very sick and was unable to use some of the books and decided they would no longer be of use. I never read them, they are in original condition and I have the original receipts. I was unable to make the return within the 14 day time period. I called the store and was told under no circumstance will they extend the 14 day return period. I am beyond disappointed and will never purchase from Barnes and Noble again. In my opinion, this is very poor customer service. I can understand if the books appear used or if I had no receipt, buy this is not the case.