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I returned a text book for my husband on March 12th and by April 10th we were charged $128 for said book even the tracking for the package said it was delivered a little over a week after I sent it back. They claim they need a tracking number for the package something I didnt have because I was under the impression that it was delivered cause thats what the status was shortly after sending it. I go to the post office to get the tracking number in which they no longer had for me. So without that tracking number weare still out $128 which is absurd. All the customer service person can tell me was "I am sorry", like there was nothing they can do. That money was all we had to get through the next few weeks and they wouldnt give it back, out almost $130 for a book we dont own.